A little help.
Right on your screen.
Connect with your Genius Fixers technician.
You choose what to share and when to stop.
Join your support session
Enter the code your technician shared with you.
Nothing is shared until you approve.
Connecting your screen…
Close private information before sharing. Use the browser’s Stop sharing control or the button above to disconnect.
Your approval firstStop at any timeNo screen recording
How does screen sharing work?
Open this page on the computer that needs help and keep your support call open. After entering your code, verify your technician’s name and choose what to share. Browser support is view-only. Desktop control requires a separately installed helper and your explicit approval.